PerformrGO Frequently Asked Questions

Getting Started

How do I create an account?

Click "Get Started" or "Sign Up" on any page, enter your email and a password, and you're in. The first time you log in we'll walk you through a short onboarding so we know which schools and programs to surface for you.

What does PerformrGO cost?

PerformrGO is free: school directory, application tracking, material uploads, self-tape studio, calendar, deadline reminders, coach collaboration, and a parent dashboard are all included with a free account. The one optional upgrade is PerformrGO+ ($11.99/mo): unlimited premium scene-partner voices, pro filming tools, sending tapes to casting, clean binder exports, and unlimited materials and music cuts. Free accounts include 50 premium voice lines a month.

When should I start using PerformrGO?

Most students start in June-August before their senior year. This gives you time to research schools, organize materials, and prepare for the October-December application season.

Can someone show me around?

Yes! Request a personalized demo from our pricing page. We'll walk you through the platform one on one. And since the app is free, you can also just sign up and explore everything yourself.

How do I add schools to my list?

Browse the school directory, click on any program, and select "Add to My Applications." The school will appear in your dashboard with all deadlines automatically synced.

Features & Functionality

How does deadline tracking work?

When you add a school, all deadlines (prescreen, audition, callback, decision) are automatically added to your dashboard and calendar, with email and in-app reminders to help you stay on track. All free.

What types of files can I upload?

PerformrGO+ lets you upload videos, headshots, resumes, essays, PDFs, images, and audio recordings directly. All files are stored securely with version history so you can track changes over time.

Can I organize different versions of my materials?

Yes! Upload new versions of any material and PerformrGO saves the full version history with change notes. You can always see which version was submitted to each school.

What is the Self-Tape Studio?

The Self-Tape Studio is a dedicated space to manage scripts, rehearse with line-by-line tools, record takes, and organize your saved tapes by school and requirement slot (monologue, song, dance, slate).

Can I track my application status?

Yes! Update each application's status: Not Started, In Progress, Submitted, Callback, Accepted, Rejected, Waitlisted, or Final Choice. Progress bars and checklists show your completion percentage for each school.

Can I review performing arts programs?

Yes! Students can write reviews of programs, rating their prescreen, audition, campus visit, and overall experience. Reviews include verified applicant badges and helpful voting from other students.

What happens to my data after I graduate?

Your data stays with you. PerformrGO is built for the long performing arts journey — summer stock auditions, training camps, professional opportunities, and graduate school applications. Your portfolio and history are preserved as long as your account is active. If you ever want to remove your data permanently, you can request account deletion anytime from the Delete Your Account page.

Pricing & Billing

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay through Paddle, our payment provider. iOS App Store purchases are handled by Apple.

Can I pause or cancel PerformrGO+ anytime?

Yes! Cancel anytime from your account settings, or pause for one, two, or three months instead. A pause starts when your paid period ends and billing restarts automatically, so a slow month doesn't mean starting over. Either way you keep unlimited premium voices until the end of your billing period, and every free tool keeps working after that.

Do you offer refunds?

Yes. We offer a full refund on your most recent subscription payment within 14 days of that payment, for any reason. To request, reply to your Paddle receipt email or contact info@performrgo.com. See our Refund Policy page for details.

Can I upgrade or downgrade?

Yes! Upgrade to PerformrGO+ anytime. If you cancel, it takes effect at the end of your current billing period, and you won't lose any data.

Do parents need their own subscription?

No. Parent accounts are free, and every free account includes the parent dashboard with a separate login so parents can stay informed.

Parent & Coach Access

Do parents get their own login?

Yes! Parents get a separate login with a dedicated read-only dashboard. They can see application progress, upcoming deadlines, and applied schools. Students control exactly what parents can see through granular permissions.

How does coach collaboration work?

Students invite coaches to collaborate on the platform. Coaches get their own login with a dashboard showing all assigned students. They can review materials, leave timestamped video feedback, track revisions, and assign tasks.

Can parents edit my applications?

No. Parents have view-only access. They cannot edit materials, change application statuses, or contact coaches. Students maintain full control over their applications.

Can I have multiple parents?

Yes! Each parent gets their own account with independent login credentials and permissions - perfect for divorced or separated families.

What can coaches see?

Students set granular permissions for each coach. You can allow coaches to view materials, view schools, and provide feedback. You can also restrict access to specific materials or schools.

Technical Support

What browsers are supported?

PerformrGO works best on the latest versions of Chrome, Safari, Firefox, and Edge. We recommend Chrome for the best video playback experience.

Is there a mobile app?

PerformrGO is a progressive web app (PWA) that works great on phones and tablets. You can add it to your home screen for an app-like experience. Native iOS and Android apps are planned for a future release.

Why isn't my file uploading?

Check that your file is under 50MB and in a supported format (MP4, MOV, AVI for video; JPG, PNG for images; PDF for documents). If problems persist, try a different browser. Contact support if issues continue.

How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. Links expire after 24 hours.

What if I'm not receiving notifications?

Check your notification preferences in account settings. Verify your phone number for SMS and check spam folders for emails. Critical deadline reminders cannot be disabled.

How do I contact support?

Email info@performrgo.com or visit our Contact page. We respond to all inquiries within 48 hours.

Privacy & Security

How is my data protected?

All data is encrypted in transit (HTTPS) and at rest. Videos and files are stored on secure cloud servers with redundant backups. We never share your personal information with third parties.

Who can see my materials?

Only you, coaches you invite, and parents you grant access to can see your materials. Your data is never shared with schools, other students, or third parties without your explicit permission.

How do you handle younger users and COPPA?

You must be at least 13 to create an account. We ask for your date of birth when you sign up and we do not create accounts for children under 13, which is how we meet the Children's Online Privacy Protection Act. We collect minimal data and never ask for a Social Security Number. If a parent or guardian believes a child under 13 has an account, email info@performrgo.com and we will delete the account and its data.

What data do you collect?

We collect only what's necessary: email, name, phone number (optional for SMS), uploaded materials, and usage data to improve the platform. We never sell your data.

Can I delete my account?

Yes! You can permanently delete your account anytime from settings. All your data, including materials, will be permanently deleted within 30 days.

How do you handle payment information?

We never store credit card information. All web payments are processed through Paddle, which is our merchant of record and PCI-compliant. iOS App Store payments are processed by Apple. We only store a token to manage your subscription.

School Directory

How many schools are in the directory?

Our directory includes 900+ schools and 4,500+ performing arts programs across Musical Theatre, Acting, Theatre, Music, Dance, and Tech Theater (including design, stage management, and directing) in the United States, with comprehensive details on requirements, deadlines, and submission platforms.

How often is the directory updated?

We update the directory annually (May-August) using AI-assisted scraping and manual verification. Schools can also update their own information directly.

What if a school's information is wrong?

Report any errors through the "Report Issue" button on the school's page. We verify and update information within 48 hours. Always confirm critical details directly with schools.

Can I suggest a school to add?

Yes! Visit our Contact page to suggest schools. We prioritize additions based on user requests and add new programs during our annual update cycle.

Do schools pay to be listed?

No! All schools are listed for free with complete, unbiased information. Schools can optionally pay for enhanced listings with additional features, but this doesn't affect search rankings.

How many schools can I track?

Unlimited. Add as many schools as you need to your dashboard -- no caps.

What if the school I want isn't in the directory?

You can add any school manually. Click "Add Custom School" from your dashboard, enter the program name and any details you have, and it will appear alongside your other tracked schools. Custom schools include the same tracking tools: deadlines, checklists, materials, and application status.

For Schools & Programs

I work at a school or program. How do I correct something listed about us?

Email info@performros.com with the subject line "Data Correction - [school or program name]" and tell us what needs to change. We review and apply corrections within 5 business days. If you received a verification link from us, you can also use that link to submit corrections directly.

How do I remove our school or program from PerformrGO entirely?

Email info@performros.com with the subject line "Data Removal - [school or program name]" from an official school email address. Once we verify the request is from someone authorized to speak for the program, we deactivate the listing within 5 business days. Student accounts that had already added your program will see a note that the listing has been removed at the program's request.

You're showing our logo. Did we authorize that?

We only display logos for schools that have explicitly authorized use through our verification flow or direct email confirmation. If you believe we are displaying your logo without authorization, email info@performros.com with the subject "Logo Removal - [school name]" and we will remove it within 2 business days while we review.

How can we authorize our logo and update our program information?

If you have received a verification email from us, click the link in that email to review your program and mark the logo as authorized. If you did not receive one, reply to info@performros.com and we will send one to an authorized contact.

Do you charge schools to list or correct information?

No. Listing, correcting, and removing your information is always free.